Shipping policy

Shipping costs and delivery times

Within Israel:
The shipping cost within Israel is ₪99.00. We ship via Postnord, who then hands the package over to GLS.
Orders over ₪499 are shipped free of charge.

Within Austria:
The shipping costs within Austria are €6.95. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Belgium:
The shipping costs within Belgium are €6.95. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Denmark:
The shipping costs within Denmark are kr 60. We ship via Postnord, who then hands the package over to GLS.
Orders over kr 399 are shipped free of charge.

Within Germany:
The shipping costs within Germany are €6.95. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Greece:
The shipping costs within Greece are €9.95. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Hungary:
The shipping costs within Hungary are €8. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Ireland:
The shipping costs within Ireland are €8. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Italy:
The shipping costs within Italy are €8. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within the Netherlands:
The shipping costs within the Netherlands are €6.95. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Norway:
The shipping costs within Norway are kr 60. We ship via Postnord, who then hands the package over to GLS.
Orders over kr 499 are shipped free of charge.

Within Poland:
The shipping costs within Poland are 33.95 PLN. We ship via Postnord, who then hands the package over to GLS.
Orders over 423 PLN are shipped free of charge.

Within Portugal:
The shipping costs within Portugal are €8. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Slovakia:
The shipping costs within Slovakia are €8. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Spain:
The shipping costs within Spain are €7.95. We ship via Postnord, who then hands the package over to GLS.
Orders over €100 are shipped free of charge.

Within Sweden:
The shipping costs within Sweden are kr 69. We ship via Postnord, who then hands the package over to GLS.
Orders over kr 499 are shipped free of charge.

Within Switzerland:
The shipping costs within Switzerland are CHF 7.50. We ship via Postnord, who then hands the package over to GLS.
Orders over CHF 75 are shipped free of charge.

Within the United Kingdom:
The shipping costs within the United Kingdom are £6.98. We ship via Postnord, who then hands the package over to GLS.
Orders over £71 are shipped free of charge.

Our usual processing time is 1-2 business days. This is the time we need to process your order and prepare it for shipment. The average delivery time is between 5 and 10 business days, depending on the product and the delivery service.

Ordering before the deadline
If you want your order to be processed and shipped the same day, make sure to order on weekdays before 3:00 PM CET. Orders placed after this time will be processed the next business day.

Shipping confirmation
Once your order has been processed and shipped from our warehouse partner in Denmark, you will receive a shipping confirmation by email. In this email, you will find a tracking number with which you can track your package. Please note: it may take some time before the tracking information is available with the respective delivery services (such as PostNL, Bpost, Correos, An Post, etc.).

Defective or damaged products
Did you receive a product that is defective or damaged? Then follow our return process, which you can find on our returns and complaints page.

For further questions or more information, you can always contact our customer service. We are happy to help you!

COMPANY NAME:
LuxScents.nl

E-MAIL ADDRESS:
info@luxscents.nl

BUSINESS ADDRESS:
Atlantic Web Trade E-Commerce Limited
Unit 80, Cherry Orchard Industrial Estate,
Dublin 10, D10 NX96

PHONE:
+31 0800 2300607 (12:00–17:00) (Support in English) – Monday through Sunday.

CONTACT FORM:
Contact us

CHAMBER OF COMMERCE NUMBER:
741319

VAT NUMBER:
741319